How to get online

Step One

Check your WiFi is on

Step Two

Select The Cloud from the available network list

Step Three

Open browser and follow on screen instructions to register or log on.

Step Four

Once you've registered you will seamlessly connect to The Cloud without needing to re-enter your username and password


Got a question? You’ll probably find the answer in our FAQs.


Need help on a specific issue? Visit our support page.

Support select

Marketing Preference Centre

Thinking of reviewing your Wi-Fi marketing preferences?

Review Preferences

Chat to us

Still not found an answer? Get in touch below.

Send a message

Our address

The Cloud

Third Floor, 4 Victoria Square, St Albans, AL1 3TF

Wifi Support: 0844 241 1909

View map

Map of The Cloud office location.